Acceptance of Terms

These Terms & Conditions (“Terms”) govern your access to and use of services provided by HealOraCBT (“we,” “us,” “our”), operating at healoracbt.com. By using our website, requesting a consultation, booking a session, or participating in any programme, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with any part of these Terms, please do not use our services.

Our Services

HealOraCBT offers a range of therapeutic and wellness services, including but not limited to:

• Cognitive Behavioural Therapy (CBT) sessions — individual and couples
• NLP (Neuro-Linguistic Programming) coaching
• Cupping Therapy and Red Light Therapy sessions
• The “Breaking Point” 8-Day Resilience Programme
• Online sessions via video call or WhatsApp (worldwide)
• In-person sessions in Karachi, Pakistan
• Community wellbeing support via our WhatsApp group

All services are delivered by certified practitioners. Our practitioners are qualified NLP Practitioners, CBT Therapists, and/or Cupping Therapy Specialists. Credentials are available upon request.

Not a Crisis or Emergency Service

HealOraCBT is not an emergency mental health service. If you or someone you know is in immediate danger, experiencing a psychiatric emergency, or at risk of self-harm, please contact:

• Emergency services: 115 (Pakistan) or your local emergency number
• Umang Pakistan helpline: 0317-4288665
• Your nearest hospital emergency department

By using our services, you acknowledge that HealOraCBT cannot guarantee immediate response outside scheduled sessions and is not equipped to provide crisis intervention.

Eligibility

Our services are available to individuals who are:

• 18 years of age or older
• Capable of providing informed consent
• Seeking voluntary therapeutic or wellness support

Minors (under 18) may only access services with the written consent of a parent or legal guardian, who must also agree to these Terms on their behalf.

We reserve the right to decline services to any individual if we believe it is not in their best interest or outside our scope of practice.

Booking & Payments

Session bookings are made through our website contact form, WhatsApp, or direct referral. A booking is confirmed only upon receipt of our written confirmation.

• Session fees are communicated at the time of booking and may vary by service type and duration.
• Fees are due before or at the start of each session unless a package arrangement has been agreed upon in writing.
• Accepted payment methods include bank transfer and cash (in-person). Online payment options may be listed on our website.
• Package sessions or programme fees must be settled according to the agreed payment schedule.
• All fees are in Pakistani Rupees (PKR) unless otherwise agreed for international clients.

Cancellation & Rescheduling Policy

We understand that life happens. However, to respect our practitioners’ time and availability for other clients, the following policy applies:

• 24-hour notice: Cancellations or reschedules made at least 24 hours before the session will be accommodated without charge.
• Less than 24 hours: Late cancellations (within 24 hours of the session) may incur a 50% session fee.
• No-shows: Missed sessions without notice will be charged the full session fee.
• Emergency exceptions: We handle genuine emergencies with compassion. Please contact us as soon as possible.

HealOraCBT reserves the right to cancel or reschedule a session in exceptional circumstances. We will provide as much advance notice as possible and offer an alternative time.

Confidentiality & Limits of Confidentiality

We take your privacy and confidentiality with the utmost seriousness. Information shared in sessions is held in strict confidence by our practitioners.

However, confidentiality has legally and ethically defined limits. We may be required or obligated to disclose information without your consent in the following situations:

• Where there is a serious risk of harm to you or another identifiable person
• If disclosure is required by law or a court order
• In cases of suspected child abuse or neglect
• For clinical supervision purposes (shared with supervisors under confidentiality agreement)

Where possible, we will discuss the need to break confidentiality with you first.

Online Session Guidelines

For all remote sessions (video call or WhatsApp), you agree to the following:

• Sessions must take place in a private, quiet space where you feel safe to speak freely.
• You are responsible for ensuring a stable internet connection.
• Recording sessions without prior written consent from HealOraCBT is strictly prohibited.
• Do not attend sessions while driving, operating machinery, or in a public setting.
• If a session is disrupted due to technical issues on our end, we will reschedule or extend the session accordingly.

Participation in our WhatsApp community is voluntary and governed by our community guidelines shared upon joining. We reserve the right to remove any member who violates community rules.

Intellectual Property

All content on healoracbt.com — including text, graphics, logos, programme materials, worksheets, exercises, and session resources — is the intellectual property of HealOraCBT unless otherwise credited.

• You may not reproduce, distribute, or share our materials without explicit written permission.
• Programme workbooks and session materials are provided for your personal use only.
• Client testimonials shared on our website are published with permission and may be anonymised.

Limitation of Liability

HealOraCBT and its practitioners provide services in good faith and to the best of their professional ability. However:

• We cannot guarantee specific therapeutic outcomes, as results vary between individuals.
• We are not liable for decisions you make based on insights from sessions.
• Our liability is limited to the fees paid for the specific session or service in question.
• We are not liable for any indirect, consequential, or incidental damages arising from the use of our services or website.

Nothing in these Terms excludes liability for fraud, gross negligence, or any matter that cannot be limited by law.

Privacy & Data

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your data as described therein.

In brief, we collect only what is necessary to deliver our services, we do not sell your data to third parties, and we take reasonable steps to keep your information secure.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, practices, or legal requirements. The date at the top of this page reflects when the Terms were last updated.

Continued use of our services after changes are posted constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

Contact Us

If you have questions about these Terms, or wish to raise a concern about our services, please reach out:

• Website: healoracbt.com/contact
• WhatsApp: Available via our website contact section
• Location: Karachi, Pakistan (in-person services)

We aim to respond to all enquiries within 2 business days.